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How can I get your web pages to match the size of my screen
What web browser versions should I be using
To order, does my browser need to be set to accept "cookies"
Is ordering easier if I have an account already registered
What forms of payment do you accept?
Can I order Gift Certificates on your site
How can I cancel an order after it has already been placed
What security measures are there for my credit card purchases on your site
Do you have a technical support team for questions about the product that are
     not published on the site
Do you charge taxes
What is "Retail Value" and how does it compare to your "Price"


   
 
  How can I get your web pages to match the size of my screen?
    Your monitor should be set to a resolution of 600 x 800 or higher. To change your monitor settings please do the following:
- Windows Users: Go to Start Menu, Settings, Control Panel, then Display
- Macintosh OS9 Users: Go to Apple Menu, Control Panels, Monitors (Monitors.Sound)
- Macintosh OSX Users: Open System Preferences and click on the Displays tab.
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  What web browser versions should I be using?
    Please use Microsoft Internet Explorer 5.0 (or higher), Netscape 6.0 (or higher) or Safari (for Macintosh) or newer browsers for an optimal experience in viewing our site.
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  To order, does my browser need to be set to accept “cookies”?
    Yes. We often need to be able to remember or track certain activity that pertains to our customers to better serve them. To enable cookies:

Internet Explorer 4–5: Go to Tools: Internet Options: Security. Select Internet, then Custom Level. You may need to scroll to see the options for enabling cookies.
Internet Explorer 6 Go to Tools: Internet Options. Then choose "Security and/or "Privacy."
Netscape 4: Go to Edit: Preferences: Advanced.
Netscape 6: Go to Edit: Preferences: Privacy and Security.
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  Is ordering easier if I have an account already registered?
    Yes. The next time you log on our system will remember your detailed information so all you have to do is verify or update your records at checkout. This will save you time on reorders.
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  What forms of payment do you accept?
    We accept Visa, MasterCard, and American Express. Sorry, no checks or money orders.
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  Can I order Gift Certificates on your site?
    Gift certificates are not currently available on our site. However, if you wish to order for someone, you can have the items shipped to a different address or you may contact our Customer Service at 866-725-3356.
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  How can I cancel an order after it has already been placed?
   

We process our orders immediately upon receiving them, therefore we are not able to accept cancellations or changes once your order has been received.
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  What security measures are there for my credit card purchases on your site?
    Our site is secured by one of the most trusted names in online transactions, GeoTrust. All transaction data is encrypted during transmission and there is no credit card information available on the site itself. In addition, we have a special Order Manager system that doubles the security level of both transaction data and private customer information.
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  Do you have a technical support team for questions about the product that are not published on the site?
    You may contact our customer support team directly at 866-725-3356 with any technical or product questions.
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  Do you charge taxes?
    Taxes are charged directly in Ohio. Technically, customers in other states are responsible for any tax reporting that their specific state requires.
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  What is "Retail Value" and how does it compare to your "Price"?
    The reason we're able to offer you such outstanding savings on designer linens is because we sell items that are overstocks, closeouts, out-of-season and otherwise discontinued inventory.All our items are first quality; they are not seconds.

To give you sense of the savings you may realize by shopping with us, we display the "Retail Value" of an item which is how the item was most likely priced originally at retail stores. Our "Price" is the marked-down price we charge for the same item. To help you understand the savings, we display the percent savings from the retail value. Comparing the two prices is an approximation of what you might have paid elsewhere. Because of the numerous retailers that have sold our products, it isn't possible for us to know if the item is available at a different retail value than we currently display. We encourage you to compare our prices to those of others and are confident you'll find exceptional value throughout our website.

Do to the nature of our business, we can not honor a lower price from one of our competitors.
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